Warranty Policy for ASIC Miners & Mining Hardware
HiveIris provides warranty guidance for cryptocurrency mining machines, ASIC miners, GPU mining equipment, accessories, cooling systems, and infrastructure products. Warranty coverage depends on product type, manufacturer, supplier terms, condition, order category, inspection status, and buyer operating environment.
Product-Specific Terms
Warranty coverage may differ for new miners, used miners, refurbished units, accessories, containers, and power equipment.
Manufacturer Conditions
Some hardware may be covered directly by manufacturer or supplier warranty terms, where applicable.
Operating Environment
Warranty may be affected by heat, dust, humidity, voltage instability, poor cooling, improper installation, or unauthorized repairs.
Warranty Review Factors
Mining machines operate under demanding conditions. Warranty review may depend on technical inspection, usage history, serial number, purchase record, product condition, firmware, cooling history, and power environment.
Warranty May Not Cover
- Damage caused by incorrect voltage, unstable power, surge, short circuit, or improper wiring.
- Overheating, poor ventilation, dust buildup, humidity, liquid exposure, or corrosion.
- Unauthorized repair, modification, firmware changes, disassembly, or tampering.
- Damage during buyer-arranged shipment, storage, installation, or third-party handling.
- Profit loss, mining downtime, coin price changes, or ROI disappointment.
Warranty Claim Process
- Contact HiveIris support with order number, product model, serial number, and issue description.
- Provide photos, videos, logs, error messages, temperature data, and power environment details if requested.
- HiveIris or supplier may review eligibility based on warranty terms and product condition.
- Repair, replacement, parts support, or claim rejection may depend on the final technical review.
Protect Your Mining Hardware
Before installation, confirm electrical compatibility, cooling requirements, humidity control, dust protection, internet stability, and safe operating procedures.