Refund Policy for Mining Hardware Purchases
HiveIris handles refund requests with a professional review process. Because cryptocurrency mining machines, ASIC miners, infrastructure equipment, and bulk hardware orders are high-value technical products, refunds may depend on order status, supplier allocation, testing, dispatch, delivery, and product condition.
Order Review Required
Refund eligibility depends on whether the order is pending, confirmed, allocated, tested, packed, shipped, or delivered.
High-Value Hardware
ASIC miners and infrastructure equipment may be subject to supplier terms, inspection requirements, and restocking limits.
Support First
Buyers should contact HiveIris support with order details, invoice reference, product model, and reason for refund request.
Refund Eligibility
A refund may be considered when:
- An order has not yet been confirmed, allocated, packed, or shipped.
- The product is unavailable and no suitable replacement is accepted by the buyer.
- A duplicate payment or billing error is verified.
- A cancellation is approved before procurement or dispatch begins.
Non-Refundable Situations
- Orders already shipped, delivered, installed, used, modified, or connected to power.
- Products damaged by misuse, improper voltage, overheating, poor ventilation, or unauthorized repair.
- Custom bulk orders, special procurement orders, and supplier-allocated equipment.
- Losses caused by mining profitability, crypto market changes, network difficulty, or electricity cost.
- Shipping fees, inspection costs, customs duties, import taxes, and third-party charges where applicable.
Refund Review Process
- Buyer contacts HiveIris support with order and payment details.
- HiveIris reviews order status, product condition, supplier terms, and documentation.
- Additional photos, videos, inspection reports, or shipping records may be requested.
- If approved, refund timing depends on payment method, banking process, and administrative review.
Important Mining Hardware Disclaimer
HiveIris does not guarantee mining profitability. Refunds are not issued due to changes in coin prices, mining rewards, hashrate difficulty, electricity rates, market volatility, or buyer ROI expectations.